Shipping policy

SHIPPING POLICY

Last Updated: 10.03.25

Welcome to ROBERTOVICH. This Shipping Policy explains how we process and deliver orders placed through our website robertovich.shop  By making a purchase, you agree to the terms below.

1. PROCESSING TIME

  • All items are handmade; please allow 3 business days for order processing before shipping.

  • Processing time may vary during peak seasons or due to order volume.

2. SHIPPING METHODS & COSTS

  • We offer [Standard / Express / International] shipping options.

  • Shipping rates are calculated at checkout based on the delivery location and chosen method.

  • Free shipping is available for orders over €150.

3. ESTIMATED DELIVERY TIMES

  • Domestic: 7 to 14 business days

  • Europe: 7 to 14 business days

  • International: 7 to 14 business days

  • Delivery times are estimates and may vary due to carrier delays, customs, or other unforeseen circumstances.

4. ORDER TRACKING

  • Once your order is shipped, you will receive a tracking number via email.

  • You can track your package using the provided link or on our website.

5. CUSTOMS, DUTIES & TAXES

  • International orders may be subject to customs duties, import taxes, and other fees, which are the buyer’s responsibility.

  • We are not responsible for delays caused by customs processing.

6. LOST OR DELAYED PACKAGES

  • We are not responsible for lost or stolen packages. If your package is lost, please contact the carrier for assistance.

  • If your order is significantly delayed, please reach out to us at robirobertovich@gmail.com.

7. RETURNS DUE TO INCORRECT ADDRESS

  • If a package is returned due to an incorrect or incomplete address provided by the customer, the customer will be responsible for re-shipping costs.

  • Please double-check your shipping details before placing an order.

8. CONTACT US

For any questions regarding shipping, contact us at robirobertovich@gmail.com .

By placing an order with ROBERTOVICH, you acknowledge and agree to this Shipping Policy.